Hospitals analyze patient feedback via social media

Friday, August 30, 2013
 | 
Chris Woodward (OneNewsNow.com)

A health policy analyst sees a positive aspect in hospitals using social media to get feedback from their patients.

Hospitals are using Facebook and other sites to gauge how patients felt about their experience at the hospital. Efforts include questionnaires and surveys, along with asking parents for input. The Wall Street Journal does point out that some Medicare payments are based on patient satisfaction, and therefore hospitals are relying on patients as virtual advisers. 

Michael Ramlet of The Morning Consult says this approach corrects a problem that has been related to hospital care in the past.

Ramlet

"The real crux of this is that for a long time providers have failed to innovate in the same ways that other industries have,” he says. “So there are physician practices, there are hospitals that in a lot of ways don't know as much about how consumers, patients, their families feel about their experiences. And this is one attempt from hospitals in particular to try and learn more about what did people think of their experiences at the hospitals."

Ramlet believes these are the kinds of things that are going to matter in the future because it's very difficult for the average consumer to know whether a particular hospital offered the highest quality surgery - but they will know what the experience was like for patients in that facility.

"This is just another measure of quality," Ramlet concludes.

We moderate all reader comments, usually within 24 hours of posting (longer on weekends). Please limit your comment to 300 words or less and ensure it addresses the article - NOT another reader's comments. Comments that contain a link (URL), an inordinate number of words in ALL CAPS, rude remarks directed at other readers, or profanity/vulgarity will not be approved. More details

SIGN UP FOR OUR DAILY NEWSBRIEF

SUBSCRIBE

VOTE IN OUR POLL

What's your reaction to Ted Cruz's speech & non-endorsement of Donald Trump?

CAST YOUR VOTE

GET PUSH NOTIFICATIONS

SUBSCRIBE

LATEST AP HEADLINES

Police: German-Iranian suspect dead, 9 killed, 16 injured
Latest: Clinton chooses Tim Kaine as running mate
Police give all-clear in Munich shooting; Say suspect dead
Trump: Wouldn't accept Cruz nod if offered
Obama vetoes bill to cap ex-presidents' expense accounts
Virginia GOP lawmakers to sue over felons' voting rights
5th family gunned down in 2 weeks in Mexico
Making GOP history, Trump vows to protect LGBTQ community
NCAA to quiz potential host cities on LGBT protections

LATEST FROM THE WEB

Grinning Obama jokes during Munich terror presser
Gunman kills at least 9, injures 16 in shooting spree at Munich shopping center
Poll: Trump almost even with Clinton after GOP Convention
DNC chairwoman calls Sanders aide 'scummy' in leaked email
8 crazy things that happened at the Republican Convention

CARTOON OF THE DAY

Cartoon of the Day

REASON & COMPANY

NEXT STORY
Media analyst says Western media overlooking Christians in Egypt

Amidst the news networks’ wall-to-wall coverage of the violence in Egypt, a media analysis group says they have neglected to report the anti-Christian violence that has left thousands of Christians dead.